In this document, the following terms have the following meanings:
This document constitutes an agreement between the user and the company, regulating the relationship between the user and the company, including the user's receipt of services from the company, use of the platform, and other related matters.
By agreeing to these "Terms and Conditions," the user confirms their consent to receive services offered by the company in accordance with the rules and conditions defined in this document.
The company acts as an intermediary between organizers and users. Through the platform, the company provides electronic ticket trading services to organizers, allowing them to offer and sell tickets for various events to users, who can purchase tickets for different types of events from the comfort of their homes in one place.
The company is not an event organizer or co-organizer. Consequently, it cannot be held responsible for outcomes arising from the relationship between the user and the organizer.
The company is an independent entity from the organizers, even if the organizer uses the company's trademark, indicating only a collaboration between the company and the organizer.
To fully utilize the company's services, creating an account (profile) is necessary. To open an account, the user must follow the instructions provided on the platform: provide the requested information and, if necessary, undergo verification.
Users have the option to register and create an account on the platform using Google or Facebook. In this case, the user must additionally agree to the terms and conditions set by Google and Facebook, for which the user is responsible.
Before creating an account, the user must ensure that doing so does not violate Georgian legislation or third-party rights.
The user is fully responsible for the accuracy of the information provided during account creation. The company reserves the right to request additional verification of the accuracy of the information provided on the platform. User data will be processed in accordance with the company's privacy policy and legislation.
The user is responsible for the secure storage of account details. If the user suspects that a third party has their account details, they must immediately change them or contact the company.
In the case of gross violation of Georgian legislation or this document by the user, the company reserves the right to cancel the user's account.
The user is entitled to request the cancellation of their account at any time. To do this, the user must contact the company via email or phone. The company is obligated to process the user’s request immediately and delete the user’s account within no more than 10 days. The company has the right to refuse the account cancellation (of which it must promptly inform the user) if there is a legally justified reason.
Only registered users can purchase tickets on the platform. To buy a ticket, the user must follow the platform's instructions.
Before finalizing the ticket purchase, the user can identify and correct any errors made during the ticket purchase process (if any).
Users can only purchase tickets on the platform through cashless payment methods.
For legitimate purposes, the company reserves the right to limit the number of tickets a single user can purchase for one event to a reasonable amount.
Once the user purchases a ticket, the electronic ticket will be available on the platform. Additionally, the user will receive the electronic ticket via email and as an SMS notification to the provided phone number.
The user must check the tickets for accuracy immediately upon receipt. In the case of personalized tickets, the user must ensure their personal information is correctly displayed on the ticket. If any errors or discrepancies are found, the user must immediately notify the company.
The user is responsible for adhering to the organizer's requirements for event attendance. If the user fails to meet the organizer's stated requirements (if any), the ticket fee will not be refunded to the user.
Some events on the platform may be available for ticket purchase only by adults or only by users verified by the organizer. Therefore, registration and authorization on the platform may not allow the user to purchase tickets for all events.
The organizer is solely responsible for posting events on the platform and is accountable for all technical and content-related aspects of the event, such as:
The company is not responsible for the actions of third parties (including the organizer) or the information posted on their websites.
The company does not guarantee the platform's flawless and uninterrupted operation and is therefore not liable if the website or any of its services become wholly or partially unavailable for a certain period, or if technical errors occur, among other issues.
The company is neither the ticket seller nor the event organizer. Consequently, the company does not guarantee and cannot be held responsible for the outcomes of the relationships between the organizer and the user. The company is not liable for the proper fulfillment of contractual obligations between the user and the company.
The company continuously strives to keep the platform protected from fraudulent attacks. However, it is not responsible for any damage caused by cyber-attacks or other means, which may affect the user.
The company is not responsible for information posted on the platform at the request of the organizer. Text posted on the platform should not be interpreted as any guarantee issued by the company.
In any case, if the company's liability towards the user is established, the extent of the liability cannot exceed the amount paid by the user to the company.
The limitations and exceptions mentioned in this clause also apply to the company's legal representatives and agents if claims are directly made against them.
The user is obligated to comply with these terms and conditions and not violate the rights of third parties.
By using the platform and marking the corresponding field, the user agrees to use the platform only in accordance with applicable laws and regulations.
The company reserves the right to take appropriate measures against users who violate the platform's terms and conditions.
The company reserves the right to cancel user transactions or accounts if the user:
The company acts only as an intermediary, helping the organizer sell tickets and the user purchase tickets for events. Therefore, the company is not responsible for event cancellations, time changes, or location changes. In case of violation of the user's rights, the user has the right to claim against the event organizer, whose information is available on the event page.
In the event that the event is canceled (including at the organizer's initiative or due to force majeure circumstances) or if the company ceases ticket sales for any other objective reason, the company is obligated to refund the ticket price to the customer. The service commission paid on the platform and the bank commission are not subject to refund.
The conditions for returning and/or exchanging tickets are determined by the organizer.
If the organizer allows ticket returns and/or exchanges, this will be indicated on the event page.
For returns/exchanges, you should contact customer support at [email protected].
Please note that customer support working hours are 10:00-23:00. Ticket returns/exchanges will be processed within 48 hours from the request. If the time left until the event is less than this period, the ticket cannot be returned/exchanged.
The service commission paid on the platform and the bank commission are not subject to refund.
From time to time, promotions and discounts offered by the company or organizer may be available on the platform. Only registered users can take advantage of promotions and discounts. The terms of each promotion are determined individually, and users should carefully review the terms on the platform before participating in a promotion. Participating in a promotion automatically means that the user agrees to the terms.
The user acknowledges that the company fully and exclusively owns the intellectual property rights to the platform and its software, visuals, and any other aspects. The user is authorized to use the platform and its software solely in accordance with these terms and conditions and does not have any intellectual property rights related to the platform.
The user must not engage in any actions that infringe upon the intellectual property rights of the platform or any third party. Any reproduction, declaration, distribution, or redistribution of the platform's content, in whole or in part, by any means (including caching, creating), selling, reselling, retransmitting, or making it available to third parties, is not allowed. If it is possible to download or print any material within the service, such material may only be downloaded to one device (and may be printed in hard copy) for your personal, non-commercial use.
The relationship between the user and the company is governed by the laws of Georgia.
In case of a complaint, the user is entitled to contact the company in writing at [email protected] or at 41 Pekini Avenue, 3rd Floor, Tbilisi. The company will review the complaint and provide feedback within no more than 14 (fourteen) calendar days from the date of receipt.
Any dispute will be resolved through negotiation. If negotiations fail, the user is entitled to contact the LEPL - Georgian Competition and Consumer Protection Agency (depending on the nature of the dispute) or directly the court.
This document may be unilaterally amended by the company at any time, with reasonable prior notice to registered users, either through a notification on the platform, via email, or SMS notification.