Last updated: 20 October, 2026
CONTACT INFORMATION
Name: El.Biletebi Limited Liability Company
ID No.: 205268869
Address: 41A Pekini Avenue, 3rd Floor, Saburtalo District, Tbilisi, Georgia
Email: [email protected]
INTRODUCTION
This document constitutes an agreement between the User and the Ticket Operator. It governs the relationship between the User and the Ticket Operator, including the User’s receipt of services from the Ticket Operator, the use of the Platform, and other related matters.
By accepting these Terms and Conditions, the User confirms that the User agrees to receive the services offered by the Ticket Operator in accordance with the terms and conditions set out in this document.
DEFINITIONS
The terms used in this document have the following meanings:
Ticket – an electronic document that entitles the User to attend an Event and/or to be admitted to the Organizer’s Premises in order to receive services from the Organizer. A unique QR code/number is assigned to the Ticket and is generated on the Platform by the Ticket Operator.
Ticket Operator – El.Biletebi Limited Liability Company (ID No. 205268869), the owner and lawful operator of the Platform.
User – any natural person who uses the Platform, including Platform visitors, Authorized Users, Users without authorization (Guests) and other third parties who receive the Platform’s services.
Organizer – a natural person or legal entity that sells Tickets through the Platform.
Platform – the electronic ticket trading platform comprising the website www.biletebi.ge and the Biletebi application. The Ticket Operator is the sole owner and lawful holder of the Platform.
Guest (Unauthorized User) – a natural person who uses the Platform without registering or creating an account and who is not an Authorized User. A Guest may not have access to all functions of the Platform or to all services offered.
Authorized User – a registered User of the Platform who has an account and can use the Platform’s full functionality and services.
Platform Service Fee – the amount paid by the User to the Ticket Operator for the Platform’s services in the process of purchasing a Ticket from the Organizer, which includes, among other things, generating the Ticket (assigning a QR code), a support team and other types of service. The Platform Service Fee is determined by the Ticket Operator individually for each Event. The User is entitled to obtain information on the amount of the Platform Service Fee on the Ticket purchase page.
Transaction Fee – a fee set by a financial institution or other authorized person for carrying out a transfer and/or other operation.
Event – any cultural, entertainment, sporting, exhibition, educational, transport or other type of event and/or activity listed on the Platform.
Organizer’s Premises – any establishment owned or possessed by the Organizer, admission to which, and receipt of services from the Organizer at which, is the purpose of the User’s purchase of a Ticket, including, but not limited to: a museum, an exhibition and educational space, a sports field, a spa-fitness and wellness center, etc.
SERVICES PROVIDED BY THE TICKET OPERATOR AND RELATED GUARANTEES
The Ticket Operator is an intermediary between the User and the Organizer, and also between Users. Through the Platform, the Ticket Operator:
The Ticket Operator provides Users with the ability to purchase various types of Tickets in one place through the Platform, without leaving home (the “Service”).
The Ticket Operator undertakes to provide the Service to the User in accordance with Georgian law.
In the event of defective or late Service, the User has the rights granted by Georgian law. In particular, the User must set the Ticket Operator a reasonable additional period for providing the Service or remedying the defect, except where, owing to the nature of the Service, this is impossible or would require disproportionate or unreasonably high costs, as provided by law.
If the additional period expires without result, the User is entitled to: (1) have another person provide the Service or remedy the defect at the Ticket Operator’s expense; (2) demand an appropriate reduction of the price of the Service; or (3) withdraw from the contract and claim damages in accordance with Georgian law.
Setting an additional period is not required if it is obvious that doing so would have no effect, or if the User made performance of the contract conditional on timely receipt of the Service.
If the Ticket Operator did not begin providing the Service on time, or the Service is unjustifiably delayed so that providing it within the agreed period becomes impossible, the Ticket Operator is not entitled to claim reimbursement of costs incurred in the course of providing the Service, or payment for the Service already provided, if the User has lost interest in partial performance of the contract.
DELINEATION OF LIABILITY BETWEEN THE TICKET OPERATOR AND THE ORGANIZER
The Ticket Operator is not the Organizer or a co-organizer of the Event. Accordingly, it cannot be held liable for consequences arising from the relationship between the User and the Organizer.
The Ticket Operator is an entity independent of Organizers. Even if an Organizer uses the Ticket Operator’s trademark, this signifies only cooperation between the Ticket Operator and the Organizer.
Information about the Organizer (including contact information) is public and is available to the User on the Event page.
The Organizer is solely liable for matters connected in any way with the following:
USER PROFILE
To make full use of the Platform’s services, it is necessary to create a profile. To open a profile, the User must follow the instructions provided on the Platform: either register or create a profile using a one-time code.
Users of the Platform can also register and create a profile using Google or Facebook. In that case, the User must additionally agree to the terms and conditions set by Google and Facebook, and the User is responsible for complying with them.
Before creating a profile and receiving the Platform’s services, the User must make sure that doing so does not violate Georgian law or the rights of third parties.
The User is fully responsible for the accuracy of the data provided when creating the profile. The Platform reserves the right to additionally require the User to confirm the accuracy of the data provided on the Platform. The User’s data will be processed in accordance with the Platform’s Privacy Policy and applicable law.
The User is responsible for the secure storage of their profile details. If the User suspects that a third party has their profile details, the User must immediately change them or contact the Platform.
A User may have only one profile. If a User has several profiles, the Ticket Operator is entitled to cancel/delete the inactive profile(s) and leave only one profile in that User’s name. Before cancellation, the Ticket Operator will notify the User of this within a reasonable period.
The Ticket Operator reserves the right to cancel/delete a profile without prior notice if the User grossly and/or persistently violates the terms of these Terms and Conditions or Georgian law.
TICKET PURCHASE
General Terms
Tickets on the Platform may be purchased both by Authorized Users and by Users who are not authorized.
To purchase a Ticket, the User must follow the Platform’s instructions.
Before purchasing a Ticket, the User must carefully review the information on the Event page, make sure that they meet the criteria set by the Organizer (if any), and confirm that they genuinely wish to purchase a Ticket to attend the Event.
Before finally purchasing a Ticket, the User has the opportunity to identify any error made during the purchase (if any) and correct it.
A User may purchase a Ticket on the Platform only by non-cash payment.
Immediately after the User purchases a Ticket, the electronic Ticket will be available to the User on the Platform. The User will also receive the electronic Ticket by email and/or by SMS message to the telephone number provided.
Upon receiving the Ticket, the User must check that the Ticket is correct. In the case of personalized Tickets, this includes checking that the User’s personal data is entered correctly on the Ticket. If the User discovers any defect or discrepancy in the Ticket, the User must notify the Ticket Operator immediately.
Restrictions on Ticket Purchases
The Ticket Operator reserves the right, for legitimate purposes, to limit to a reasonable number the Tickets that one User may purchase for one Event.
For some Events on the Platform, Tickets may be purchased only by persons verified in advance by the Organizer. In such cases, the User must complete additional verification in accordance with the procedure set by the Organizer. If the User applies to the Organizer but does not complete the advance verification before the Event takes place, the User is entitled to return the Ticket in accordance with this document.
In the event of high demand, a queue may be placed on the Platform. In that case, only Users who successfully pass through the queue will be able to purchase Tickets. If the Tickets are completely sold out before a particular queue number is reached, the User holding that queue number will not be able to purchase a Ticket.
Once the queue number is reached, the User is entitled to purchase Tickets within the limits. After the purchase is completed (including where the Ticket purchase limit has not been used up), the queue number is automatically cancelled and the User is returned to the Platform’s home page. If the User wishes to purchase additional Tickets, the User must join the queue again.
The User must not share their queue number and/or its code/link with third parties. In that case, the User may lose the queue number.
TICKET RETURNS
A Ticket is subject to return only in the following cases:
If a Ticket is subject to return by decision of the Organizer, this will be expressly stated on the Event page. In that case, the Ticket will be returned in accordance with the conditions posted on the Event page.
If the Event page contains no express indication of a right to return the Ticket, and there is also no other ground for return provided for by this document, the Ticket Operator is not obliged to take the Ticket back at the User’s request.
When a Ticket is returned, the Ticket Operator is obliged to refund the Ticket price to the User. The Platform Service Fee and the Transaction Fee are not refundable, except where the ground for return is the Organizer’s negative response to the User’s advance verification, or the Event was cancelled or postponed.
To return a Ticket, the User must follow the instructions provided on the Ticket or contact the Ticket Operator’s support team at [email protected] or via Facebook Messenger.
The Ticket price will be refunded by the same means of payment that the User used, unless the User consents to the use of a different means of payment.
The Ticket price will be refunded within a reasonable period, in accordance with Georgian law.
EVENT POSTPONEMENT OR CANCELLATION
If the date, location or any other condition of the Event changes, and/or the Event is postponed for any other reason, the company will notify the User at the contact details provided by the User when purchasing the Ticket and/or registering the account (including by email and/or short text message). At the Organizer’s instruction, the Ticket Operator may set the User a reasonable period within which the User is entitled to request cancellation of the Ticket and a refund of the amount paid.
If the User does not apply to the Ticket Operator within that period to request cancellation of the Ticket and a refund, the User is deemed to have agreed to the new date of the Event and/or the related conditions.
In the event of cancellation of the Event, the information will be published on the Platform’s official social media accounts. The Ticket Operator is entitled to inform Users of the postponement or cancellation of the Event through other communication channels as well (SMS, email, etc.), but this is not an obligation of the Ticket Operator.
The Organizer is fully liable for the consequences of the postponement or cancellation of the Event, including consequences that may arise from a delay in disseminating information about the postponement or cancellation.
PROMOTIONS/DISCOUNTS
From time to time, promotions and discounts offered by the Ticket Operator or the Organizer may apply on the Platform. Only Users who have a profile may take advantage of a promotion or discount, unless the promotion provides otherwise.
The terms of a promotion are determined individually. Before joining a promotion, the User must review its terms in detail through the Platform. Joining a promotion automatically means that the User agrees to its terms.
LIMITATION OF THE TICKET OPERATOR’S LIABILITY
USER’S LIABILITY
The User must comply with these Terms and Conditions and must not infringe the rights of any third party.
By using the Platform and ticking the relevant box, Users declare their consent to use the Platform only in accordance with the Platform’s purposes and applicable law and regulations.
The Ticket Operator reserves the right to take appropriate measures against a User who violates the Platform’s terms and conditions of use.
INTELLECTUAL PROPERTY RIGHTS
The User acknowledges that the Ticket Operator fully and without exception holds the intellectual property rights in the Platform and in the software, visual design and any other element used by it. The User is entitled only to use the Platform and its software in accordance with these Terms and Conditions, and has no intellectual property rights of any kind connected in any way with the Platform.
The User must not take any action that infringes intellectual property rights owned by the Platform or by any third party. Any reproduction, display, distribution or redistribution of the Platform’s content, in whole or in part, by any means (including caching, creation), and any sale, resale, retransmission or transfer to third parties, is not permitted. Where it is possible to download or print any material within the scope of the service, such material may be downloaded only on a single device (and may be printed in hard copy) and only for your personal, non-commercial use.
DISPUTES/GOVERNING LAW
The relationship between the User and the Ticket Operator is governed by Georgian law.
In the event of a claim, the User is entitled to apply to the Ticket Operator in writing at [email protected] or at 41 Pekini Avenue, 3rd Floor, Tbilisi. Within no more than 14 (fourteen) calendar days of receiving the claim, the Ticket Operator will review it and respond to the User with feedback.
Any dispute will be resolved through negotiation. If negotiations are unsuccessful, the User is entitled to apply to the LEPL Competition and Consumer Agency of Georgia (depending on the nature of the dispute) or directly to the court.
AMENDMENTS
This document may be amended unilaterally, at any time, at the initiative of the Ticket Operator. Registered Users must be informed of the amendments a reasonable time in advance, by notice on the Platform, by email or by short text message.