Definitions
The following terms in this document are defined as follows:
Ticket: A document issued electronically by the Company, which confirms the right to access an Organizer’s event and includes a unique QR code.
Ticket Operator: The owner and lawful administrator of the platform, LLC E-Tickets (ID: 205268869).
User: Any individual who uses the platform, including visitors and service recipients.
Organizer: An individual or legal entity selling tickets to their event via the platform.
Platform: The electronic ticket trading platform, including the website www.biletebi.ge and the Biletebi application.
Platform Service Fee: A fee paid by the User to the Ticket Operator for platform services, including ticket generation (QR code assignment), support team services, and other related services. The fee is determined by the Ticket Operator individually for each event. Users can find information about the service fee on the ticket purchase page.
Transaction Fee: A fee established by financial institutions or other authorized entities for payment transfers or other operations.
Event: Any cultural, entertainment, sports, transportation, exhibition, or other public activity or event listed on the platform.
Introduction
This document constitutes an agreement between the User and the Ticket Operator, regulating the relationship between the parties, including the User’s receipt of services, platform usage, and related matters.
By agreeing to these terms and conditions, the User confirms their acceptance of the services offered by the Ticket Operator under the terms defined in this document.
Services Provided by the Ticket Operator and Related Guarantees
In Case of Deficient or Delayed Services
Users have the right to remedies under Georgian legislation. Specifically, the User may grant the Ticket Operator a reasonable additional period to rectify deficiencies or provide the service, except in cases where this is impossible or disproportionately burdensome due to the nature of the service.
If the additional period expires without resolution, the User has the right to: (1) Have the service performed or deficiencies rectified at the expense of the Ticket Operator. (2) Request a proportionate reduction in the service price. (3) Terminate the agreement and claim compensation for damages as prescribed by Georgian law.
Additional time is not mandatory if it is evident that it would yield no result or if the User explicitly tied the agreement's performance to timely service delivery.
If the Ticket Operator fails to commence or delays the service unreasonably, rendering timely performance impossible, the Ticket Operator cannot claim reimbursement for incurred expenses or payment for partially rendered services if the User no longer has an interest in partial fulfillment.
The Ticket Operator is not the organizer or co-organizer of events. Therefore, it cannot be held liable for outcomes arising from the relationship between the User and the Organizer.
The Ticket Operator operates independently of Organizers, even if an Organizer uses the Ticket Operator's trademark. Such use only signifies collaboration between the two parties.
Information about the Organizer (including contact details) is publicly available and accessible to the User on the event page.
The Organizer is solely responsible for matters related to:
To fully utilize platform services, Users must create a profile. To do so, Users must follow the instructions provided on the platform, such as registering or creating a profile using a one-time code.
Users can also register and create profiles using Google or Facebook. In such cases, the User must additionally agree to the terms and conditions provided by Google and Facebook, for which the User bears responsibility.
Before creating a profile and using platform services, the User must ensure compliance with Georgian legislation and third-party rights.
The User is fully responsible for the accuracy of the information provided during profile creation. The platform reserves the right to request additional verification of the provided data. User data will be processed in accordance with the platform's privacy policy and applicable laws.
Users are responsible for securely storing their profile details. If the User suspects that a third party has gained access to their profile, they must immediately change their details or contact the platform.
Users may have only one profile. If a User has multiple profiles, the Ticket Operator reserves the right to delete inactive profiles, leaving only one active profile. The Ticket Operator will notify the User of this action within a reasonable time before deletion.
The Ticket Operator also reserves the right to delete a profile without prior notice if the User grossly or repeatedly violates the terms of this document or Georgian law.
General Terms
Only registered Users with a profile may purchase tickets on the platform. To purchase a ticket, the User must follow the platform's instructions. Before purchasing a ticket, the User must carefully review the event information provided on the event page, ensure compliance with any criteria set by the Organizer (if applicable), and confirm their intention to purchase a ticket for the event. Prior to completing the purchase, the User can identify and correct any errors made during the ticket selection process.
Ticket purchases on the platform are only possible via cashless payment methods.
Upon completing the purchase, the User will have access to an electronic ticket on the platform. Additionally, the ticket will be sent to the User’s email or via SMS to the phone number provided.
The User must immediately check the accuracy of the ticket upon receipt. For personalized tickets, the User should verify that their personal details are correctly printed. Any discrepancies or errors must be reported to the Ticket Operator without delay.
Ticket Purchase Restrictions
The Ticket Operator reserves the right to limit the number of tickets a single User can purchase for an event to a reasonable amount for legitimate purposes. For certain events, tickets may only be purchased by individuals pre-verified by the Organizer. In such cases, the User must complete additional verification in accordance with the Organizer's procedures. If a User fails verification before the event, they are entitled to return the ticket per the terms of this document. In cases of high demand, a queue system may be implemented on the platform. Only Users who successfully progress through the queue can purchase tickets. If tickets sell out before a User's queue number is reached, they will not be able to purchase a ticket. Once a queue number is activated, the User may purchase tickets within the set limits. After completing a purchase, or if the limit is not exhausted, the queue number becomes invalid, and the User returns to the platform's main page. To buy additional tickets, the User must re-enter the queue. Users must not share their queue number or access code/link with third parties, as this may result in the loss of their queue position.
Tickets may be returned only in the following cases:
If the Organizer allows ticket returns, this will be explicitly stated on the event page, and returns will be processed according to the conditions specified there. If no explicit return policy is provided on the event page, and no other basis for returns exists under this document, the Ticket Operator is not obligated to process a return at the User's request.
For returned tickets, the Ticket Operator will refund the ticket price. However, the platform’s service fee and transaction fee are non-refundable unless the return is due to the Organizer's denial of the User’s pre-verification or in the even of Event cancellation/ postponement.
To return a ticket, the User must follow the instructions on the ticket or contact the Ticket Operator's support team at [email protected] or via Facebook Messenger.
Support Team Working Hours:
Daily, 10:00–23:00. If less than 48 hours remain before the event, ticket returns will not be processed unless otherwise stated on the event page.
Refunds will be made using the same payment method used for the purchase unless the User agrees to an alternative method. Refunds will be processed within a reasonable timeframe, in compliance with Georgian law.
In the event of postponement or cancellation, updates will be published on the platform’s official social media channels. The Ticket Operator may also notify Users via other communication channels (e.g., SMS, email), but this is not a mandatory obligation. The Organizer is fully responsible for the consequences of event postponement or cancellation, including delays in notifying attendees.
From time to time, the platform may feature promotions and discounts offered by the Ticket Operator or the Organizer. Only registered Users with profiles may benefit from such offers. The conditions for each promotion will be determined individually, and the User must thoroughly review them before participating. By participating in a promotion, the User automatically agrees to its terms.
The User acknowledges that all intellectual property rights related to the platform, its software, visuals, and other elements are exclusively owned by the Ticket Operator.
This document may be unilaterally amended at the company’s discretion. Registered Users will be notified of such changes within a reasonable timeframe via platform announcements, email, or SMS.