FAQ

How do I create an account?

To create an account, click the "Login" button on the main page and then select "Register", enter your email address, create a password and fill in the required personal information.

How can I reset my password?

Click "Forgot your password?" Enter your email address and follow the instructions to reset your password.

How do I buy a ticket?

Browse or search for the event you want to attend, select the desired seats or ticket types, click the buy button; At this point your selected seats will be reserved and you will have 10 minutes to complete the process.

What payment methods can I use?

You can pay with debit and credit cards: Visa, Mastercard, AmEx

How do I get my tickets?

As soon as the purchase process is completed, you will see your tickets available at any time on the "My Tickets" page, in addition, you will receive a notification on the phone number or email specified during registration.

What if I lose my ticket?

In fact, once you buy a ticket, you can't lose it, all the tickets will be on your account, if you can't log in to your account, try to reset your password.

Can I return the ticket?

The ticket refund policy varies according to the organizer's decision. Please check the refund policy on the event page or write to us in the chat.

What if the event is canceled or rescheduled?

If the event is cancelled, you will be notified by email and automatically refunded. It may take up to 4 business days to reflect.

What should I do if I encounter a technical problem?

For technical problems, try refreshing the page, restarting the Internet, clearing the browser cache or using a different browser. If the problem is not solved, contact us in the chat.

FAQ