General rules
- Our buses stop only in the “bus stop” places, which are for the buses of “Metro Georgia”. Accordingly, your request to stop at a desirable place will not be possible for the driver. We hope you will take into consideration the noted rule before the usage of our service.
- In case of stopping, it is forbidden to leave the bus or climb the bus without the driver`s or of the attendant`s permission.
- We hope you will follow the rules of conduct accepted in the society and will not be tactless towards any of our passenger or our personnel.
- We have right the to refuse our service to any person, if he/she presents danger to others, looks non-hygienic, is under alcohol or drug influence, or in any other condition, when he/she can disturb passengers or make disorder or noise in the bus.
- You may be required to leave our bus, in cases you are noticed:
* Smoking a cigarette (electronic cigarette ncluding)
* Alcohol consuming
* Taking drugs
* Bus damage
* Insulting passengers or our personnel
* Making social disorder
* Violating hygiene norms
- Please maintain cleanness and do not throw or spread garbage in the bus. For this purpose you can use the garbage bins placed in the bus or apply the attendant for giving a garbage pack.
- Listening to music and watching films is allowed, but not disturbing other passengers with noise use headphones, please.
- You are not allowed to spread advertising materials or sell the products of any company in the bus without our written consent.
Safety rules
- It is necessary to foresee all instructions of our personnel, to provide safe and comfortable trip. We also ask not to argue or apply aggressively to our personnel, when they try to keep your safety and to keep calmness.
- Please do not try to divert the driver`s attention by your talk and action, when he drives the vehicle.
- Please do not stand up from the chair or do not move in the bus before the bus stopping (where it is allowed) or before the trip end.
- Take into consideration that standing during the trip is forbidden, except cases when our personnel offers it.
- Please do not smoke in the bus or bus entrance.
- Please do not take hot dishes with strong smell or other products, in case of taking hot drink please consider proper safety norms (do not pour hot liquid, not to burn yourself or endanger other passenger`s health).
- In case the damaging during the trip, or feelling unwell, please inform our personnel about it in order to be rendered appropriate assistance.
- In case noticing any strange or suspicious situation, please inform our personnel immediately about it.
- Please do not use emergency exit, except cases when you are really in the emergency situation.
- Our buses are equipped by video cameras, which can fix any illegal action, as in the bus so around it. Accordingly, for the purpose of the defense of the clients` and companies personal interests, the noted video materials may be passed to the enforcement bodies for the further investigation.
- In case of violation of the above-mentioned safety rules by you, we will not take any responsibility on: in case of early termination of your trip, loss and damage reimbursement.
Bicycle
Transferring a bicycle by our buses is possible only in case of the driver`s or attendant`s permission. Our decision depends on the spare space in the bus carrier, as well as, on the condition of a bicycle.
Domestic Animals
Transportation of domestic animals (cat, dog) on our bus is allowed up to 3–5 kg, in a special bag. For this, you need to purchase an additional standard seat; however, confirmation from our side is required depending on the specific trip.
Luggage
Placing the luggage in our bus is possible only in the special carriage areas. Our personnel provides the placing of the luggage in the bus carriage. At the same time, take into consideration that we may refuse you the luggage transportation in case it contains easily flammable or explosive material, firearm (except special cases) or other material or liquids dangerous for the passengers.
Lost Things
If you discover that you have left or lost luggage in our bus, keep in touch with number: 0 422 24 22 44. In case we find your lost things or luggage, its returning will be realized from the bus station.
In order to return the lost things or luggage, it is necessary to present any identification document about its owner`s rights on it, otherwise the request on its returning may be refused by us.
Be informed that the our company does not take any responsibility on the left or lost thngs and accordingly no compensation will be realized by “Metro Georgia”.
At the same time, we promise that we will take all measures and use the video camera records existing in the bus to find your lost luggage.
About Our Tickets
You can get the information on the bus ticket rules and buying terms on this link.
About Privacy of the information
You can familiarize with the document on the privacy of information on this link.
Force Majeure
We are released from the responsibility and do not take the obligation about your damage reimbursement resulted from the following circumstances:
- You do not keep the standards specified in our document about travelling rules;
- In case of natural disaster, traffic problems, strikes or other similar events, that are beyond our control, that may impede the passengers` complete service;
- At fixing other problems, having reasoned cause, because of which we cannot realize the service.
Rising a Claim
In case of dissatisfaction by our service, the passenger is authorized to appeal us with claim in written form. For this purpose, he/she must fill in this form of claim.About the decision concerning the claim you will be informed in written form or/and other means of communication within 30 calendar days.